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Return and Exchange Information
What’s your Return Policy?
Returns and exchanges are accepted only on items that are due to factory defects, have not been worn or altered and with ALL tags attached. We only issue store credits and ABSOLUTELY NO REFUNDS! We do not accept returns or exchanges for bags or related accessories with rhinestones.
You may exchange or return merchandise by mail within 10 days of receipt of purchase ONLY WITH A RETURN AUTHORIZATION NUMBER(RAN#). For out of country accounts, no return after 20 days of receipt of purchase. We do not refund shipping / handling charges. Any merchandise returned back to us without a claim IN WRITING, will NOT be accepted.
What is a RETURN AUTHORIZATION NUMBER(RAN#) and where do I get it?
The RAN# certifies your order return. You may obtain this number by call us at (305)638-9000 or email to us at kmqimports@kmq.fdn.com. Only with this number will you be able to return/exchange your merchandise.
Where should I send my return or exchange?
!. Please send your return / exchange to:
KMQ Imports, Inc. – Return Department
2391 NW 20th Street
Miami, FL 33142
2. Please indicate your RAN# right above address label “outside” of your return box.
3. Please include a copy of original invoice with the reason for your return, and put the RAN# as reference.
4. We recommend that you insure the return packages. This will provide you with recourse on your package, as we are not responsible for the loss of RAN# or the return merchandise during the shipping back to us.
KMQ Imports, Inc. – Return Department
2391 NW 20th Street
Miami, FL 33142
2. Please indicate your RAN# right above address label “outside” of your return box.
3. Please include a copy of original invoice with the reason for your return, and put the RAN# as reference.
4. We recommend that you insure the return packages. This will provide you with recourse on your package, as we are not responsible for the loss of RAN# or the return merchandise during the shipping back to us.