WHY SHOULD I REGISTER?
By registering you are initiating an account that only you may access. You may access your account by using your email address and a password that you have created. Registering also notifies you of special savings, new items, etc.
We make every effort to keep sufficient stock of items listed on our site. Occasionally we do sell out of certain products. If we are out of stock on an item that you’ve ordered, it will be reflected on your order total as well as your shipping confirmation.
WHAT CREDIT CARDS DO YOU ACCEPT?
KMQ accepts VISA, MasterCard and American Express. Be sure to enter your exact billing information (first and last name, middle initial, billing address, credit card #, expiration date and cvv – 3 or 4 digits code on the card).
DO YOU ACCEPT CREDIT CARDS ISSUE BY FOREIGN BANKS?
Please contact our sales associates. If you are the first time customer, you MUST supply us with the following information in order for us to process your order:
1. Send by email a clear photo copy of your picture ID. The name on the ID must match the name in our system and on your credit card!
2. Send by email a clear photo copy of the front & back of your credit card.
3. Send by email or by fax the Credit Card Authorization Form which we will email/fax to you.
DO YOU ACCEPT WIRE TRANSFER PAYMENTS?
You need to contact us directly if you wish to make the wire transfer payments for your orders. You may not make that order thru this Shopping Cart. If the transfer dollar amount is less than $1,000.00, a $20.00 transfer fee will be applied to your order during the check out.
DO YOU HAVE A MINIMUM PURCHASE?
Yes. $200.00 plus shipping per order. You may purchase all styles by the pieces unless otherwise noted. The box quantity stated by each photos are for the use of the wholesaler. There is no need to buy by the box per color per style when order from us.
DO YOU CHARGE TAX?
Sales tax is charged only to the residents in FL unless it is for resale. All other recipients of orders shipped to other states are responsible for complying with state and local tax laws. In order for your order to be tax exempt…
1. For Florida residents – You need to give us the update FL Resale Tax Certificate #.
2. For Out of Country accounts – Please contact us directly with your order. You’ll need to provide a copy of your passport, business card & I-94 U.S. Entry Form (for the walk-ins).
HOW CAN I TRACK MY ORDER?
You will receive an order confirmation once your order has been received. In addition, a shipping confirmation email will be sent after it’s been shipped. This confirmation will include the tracking # and a link to www.ups.com where you may track the delivery status of your shipment.
HOW CAN I MODIFY MY ORDER?
Please be advised that once an order has been placed, we are unable to make any modifications to the order including cancellations. You may email us directly at firstname.lastname@example.org to make that request on the same day of your order. But nothing is guarantee.
The receipt of an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. KMQ Imports, Inc. reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order. If the Shipping Address if different from the Billing Address, please notify your credit card issuing bank to add the shipping address as an alternative address (in addition to the billing address) to expedite the payment process. Otherwise, your order will be held for your further confirmation of the valid shipping address that your credit card issuing bank has on record. We appreciate your understanding and cooperation of avoiding the fraudulent usage of credit card.
HOW WILL MY ORDER BE DELIVERED AND WHEN SHOULD I EXPECT TO RECEIVE MY ORDER?
Orders placed Monday – Thursday before 12:00am EST will begin processing the next day and shipped out within 48 to 72 hours pending availability and credit verification. Please allow 5 – 7 business days for ground delivery. Any orders placed on Friday, Saturday or Sunday will be processed on the following Tuesday. ALL ORDERS ARE SHIPPED VIA UPS GROUND unless otherwise noted. DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS.
** Please note that during the HOLIDAY SEASON orders may take additional time.**
DO YOU SHIP TO HAWAII, ALASKA, PUERTO RICO & OUT OF U.S. COUNTRIES?
Please contact us directly for the orders shipping to these areas. We do deliver to your designated local freight forwarders for shipment to those destinations.
SHIPPING / DELIVERY FEES
1. Orders within the U.S. comply with the UPS shipping rate. Shipping rates are dependent on the destination, weight, and value of the order. Your shipping charge will automatically compute thru UPS during check out prior to the completion of your order. UPS offer different rates for Express and do not accept P.O. Box Shipping Addresses!
2. Orders send thru email or by fax – You may either arrange your freight carrier to pick up directly to us or we’ll make a delivery to your location within 15 miles from our warehouse. The local delivery is free for order greater than $500; otherwise, a $35 delivery fee will be charged.
DO YOU SUPPLY A CATALOG?
No. We are constantly updating our website with new products to bring the most current fashion designs to you and thus render printed catalog obsolete.
DO YOUR PRODUCTS COME WITH THE ORIGINAL DESIGNER’S LABEL ON THEM?
No. All of our products are inspired designs. We do not sew, glue or emboss the original designer’s name on our products.
We keep Order History for up to 2 calendar years.
MINIMUM QUANTITY TO ORDER PER ITEM?
Handbags, wallets & displays are sold by the pieces. Handbag related accessories are sold by the dozen unless stated otherwise.
Some items may appear slightly larger or smaller than actual size due to screen defaults & photography techniques. Other items may be represented at a larger than actual size in order to clearly shows the details, or smaller than actual size in order to show the entire item. Please note the actual measurements stated next to each photo. All measurements are in the “widest” section on each side.
WILL YOU PUT THE UNSHIPPED ITEMS ON BACK ORDER TO SHIP AT LATER DATE?
No. All unshipped items will be canceled and will not ship at later date.
WHAT’S YOUR RETURN POLICY?
Returns and exchanges are accepted only on items that are due to factory defects, have not been worn or altered and with ALL tags attached. We only issue store credits and ABSOLUTELY NO REFUNDS! We do not accept returns or exchanges for bags or related accessories with rhinestones. You may exchange or return merchandise by mail within 30 days of receipt of purchase ONLY WITH A RETURN MERCHANDISE AUTHORIZATION NUMBER(RMA#). For out of country accounts, no return after 60 days of receipt of purchase. We do not refund shipping / handling charges. Any merchandise returned back to us without a claim IN WRITING, will NOT be accepted.
WHAT IS A RETURN MERCHANDISE AUTHORIZATION NUMBER(RMA#) AND HOW CAN I GET IT?
The RMA# certifies your order return. You may obtain this number by calling us at (305)638-9000 or email to us at email@example.com. Only with this number, you will be able to return/exchange your merchandise.
WHERE SHOULD I SEND MY RETURN OR EXCHANGE?
1. Please send your return/exchange to:
KMQ Imports, Inc. – Return Department
2391 NW 20th Street
Miami, FL 33142
2. Please indicate your RMA# right above address label “outside” of your return box.
3. Please include a copy of original invoice with the reason for your return, and put the RMA# as a reference.
4. We recommend that you ensure the return packages. This will provide you with recourse on your package, as we are not responsible for the loss of RMA# or the return merchandise during the shipping back to us.
HOW DO I USE MY STORE CREDIT?
Please allow 5 days after receipt of your package before credits appear in your account under “Register / My Account”. We will apply to your next order upon Check Out. If you have any question, please contact us.
DEFECTIVE PACKAGES RECEIVED
If you find the package(s) get(s) damaged upon delivery. Please inform the carrier’s driver immediately and make sure to document the claim at their facility. Please do take pictures of the damaged areas and do not throw away the original packing box(es) for future claim use. WE ARE NOT LIABLE FOR THE CARRIER’S DELAYS OR DAMAGE DURING TRANSPORTATION.